Job Description

Our client based just outside Reading seeks a Graphic Designer.

They’re looking for a creative, talented self-starter; someone that shows initiative but can follow design direction. They want someone who can hit the ground running from day one and work on a number of different projects.

You will be responsible for taking high resolution website pictures, contributing to their own catalogue and packaging, and putting together a portfolio for customers. Therefore, the ideal candidate will be an all-round Graphic Designer; highly creative, proficient with Adobe Creative Suite and familiar with UX/UI able to manage your own workloads and not bored by repetitive tasks. Prior experience should include working on layouts and presentation decks, producing promotional materials including small print collateral.

Requirements

• 2+ years’ experience in similar role.
• Knowledge of Photoshop, Acrobat, InDesign and Illustrator
• Ability to follow brand guidelines but able to contribute new, creative ideas.
• Strong attention to detail and ability to deliver high quality work under tight deadlines.
• Keen sense of visual storytelling and composition.
• An outgoing, team player that is happy to share creative ideas and work collaboratively with the marketing and design team.

Interviews will be held at the start of January.

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above will be considered for this role.

Please contact Liam Coady on 01494 211006 or liam.coady@trsgroup.co.uk for further details.

Job Description

Product Manager

Key Duties:

Key to our ability to scale and deliver great service to clients is the introduction and maintenance of standardised services. The Research and Development team play a key role in defining and launching these services. Each service must be productised in terms of sales collateral and process, service scope, operations automation and pricing.

Business Management

• Produce monthly forecasts, activity and management reports
• Monitor performance against the budget, and ensure budget compliance
• Maintain an updated price list for Microsoft products and services
• Ensure the accurate billing and reconciliation of Microsoft products
• Establish and maintain relationships with the key business and technology stakeholders
• Develop and maintain great working relationships with sales teams, services teams and third parties
• Represent THE CLIENT as an authority on product management for services related to the THE CLIENT managed service and CloudCare propositions.
• Proactively attend relevant vendor events and being the “go-to” individual for your aligned products and services
• Perform (internal or external) customer research using cost-effective means of gaining insight into the “voice of the customer”
• Conduct and manage market research collectively with sales teams to define appropriate market rate pricing for new services
• Facilitate and drive alignment among key stakeholders, provide support to Business Development Managers during the sales process
• Work with key stakeholders to develop and refine business and pricing models for the product. Create cost models for services in collaboration with FP&A/Finance representatives
• Continually monitor and optimise the product while in market.
• Identify and champion toolsets that complement THE CLIENT services
• Utilise and help refine THE CLIENT standards for product design and management

Product Delivery Management

• Ensure the company is prepared to deliver and support the product throughout its life cycle by owning the process of definition, prototype, launch, and refining of the products and services.
• Responsible for the creation, final release and approval of all associated documentation required for the ongoing management of assigned products.
• Act as the “keeper and communicator of the vision”
• Understand and clearly articulate the commercial proposition of each product and aspects of business justification both for THE CLIENT and the client
• Collaborate and coordinate with other product managers to avoid duplication and manage dependencies
• Define and maintain a roadmap of future products and enhancements that is aligned with the overall business strategy and vendor roadmaps
• Collaborate closely with sales and delivery teams
• Define, document and oversee internal process that support launched services
• Provide effective training and workshops for various groups including sales and services on the products which have been designed before launch
• Collaborate and coordinate with relevant stakeholders to manage the flow of new ideas and align product / platform architectures and capabilities
• Support THE CLIENT compliance with ISO 20000 focused on the design and transition of new or changed services alongside the removal of major services.
• Engage as required to support the on-going assessment and audit of this documentation and associated processes by 3rd parties, vendors and customers

Travel Requirements

Moderate (will require visits to other THE CLIENT offices)

KNOWLEDGE AND EXPERIENCE

• Experience with Amazon Web Services products
• Experience working for a Managed Service Provider
• Experience and awareness of key elements of services including support, monitoring, maintenance and systems management
• Awareness of a wide range of technologies and products including categories of Cloud (public, private and hybrid), Storage, Virtualisation, Compute, Networking, Security, Collaboration and Desktop
• Familiarity with processes and methodologies for product management:
• Conceive / take influence and assess market opportunity
• Scope and design
• Manage the process of detailed design with peer experts
• Validation/analysis/prototype
• Sales documentation and training
• Build & QA
• Sales & Marketing
• Delivery & Optimisation
• Strong interpersonal skills with the ability to influence without authority
• Accustomed to working with both technical & nontechnical teams with the ability to understand and articulate technical details and commercial requirements to all audiences
• Excellent organisational skills including time management and prioritisation
• Good communication skills, presentation skills and stakeholder management
• Good analytical ability to understand product performance data and market opportunity data

PERSONAL ATTRIBUTES

• Naturally curious about and fluent in external or internal customer processes and problems and is obsessed with solving those problems effectively
• Passionate, particularly about the area of specialist focus
• Ability to own and execute a process to completion
• Ambitious, articulate, credible and pragmatic
• Quality and detail orientated
• Positive attitude and influence to others
• Excellent communicator
• Commercial aptitude to create appropriate solutions
• Able to create and drive an individual plan based on business strategy

Job Description

EVENT MANAGEMENT ANALYST

MAIN PURPOSE OF JOB

To proactively and reactively respond to software and hardware infrastructure alarms received from customer server, software applications and network devices.

Documented processes and procedures are used and followed to work within SLA and OLA targets in line with customer contracts.

Alarms will be received from the clients monitoring tool set and from system automated email notifications.

Customer SLA and client OLA’s apply to the response times required and the actions undertaken in a timely manner when responding to production performance issues and interruption to service.

The role is shift rota based providing support 24x7x365 across the team:

4 shifts – Nights – 20:00pm to 08:00am

4 days – Off

4 shifts – Days – 08:00am to 20:00pm

4 days – Off

Escalate potential service issues with Team Leader/Event Management Delivery Manager /Service Delivery Manager as required.

Identify and escalate potential problem issues with Problem and Incident Management.

Actively seek to improve and grow own skill and knowledge base in appropriate areas. Expectation to study for and pass exams if required for the role and funded by the company.

KNOWLEDGE AND EXPERIENCE

Essential

• At least 3 years’ experience in an IT Customer support role
• Proven Customer service skills
• Microsoft Server operating system knowledge
• Active Directory experience
• Process documentation adherence
• Networking
• Hardware Break Fix
• Back up Technologies
• Storage Technologies
• Awareness of ITIL and initiative towards incident management
• Good general IT knowledge

Desirable

• Experienced in ITIL best practices desirable. Ideally holding an ITIL
• Foundation certification (V2 or V3)
• Security clearance advantageous

PERSONAL ATTRIBUTES

• Good communication skills
• Punctual and reliable
• Positive, enthusiastic and supportive individual
• Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
• Ability to work under pressure
• Ability to work in a team and to support team members
• Communication and interpersonal skills including building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.

Job Description

The successful applicant will be responsible for ensuring that the clients UK’s Business Strategy uses effective Technology System Architecture to achieve its goals. Driving and facilitating technology alignment to an Enterprise wide standard and Business Strategy across all departments within the  UK and its International Offices. Managing the Product / Project / Programme pipeline associated with the Enterprise Architecture Review Board

Essential Knowledge and Experience

• Prior experience of operating as an Enterprise Architect / Technical Design Authority
• Prior experience of operating in another technical discipline with IT i.e. Networks, Cloud, Infrastructure, Development
• Proven ability to articulate complex concepts and technology solution in easily understandable terms and language
• Experience of C level interaction, engagement and relationship management
• Holds, maintains and continues to develop industry-recognised expert level technical relevance for core specialisations, plus additional skills in other areas, through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events
• Desire and proven capability to deliver quality projects/outputs and team leadership
• Is able to continually demonstrate exceptional skills in time management, planning, sales and all types of communication
• Has proven extensive commercial awareness, able to protect the interests of the client in all aspects of professional services delivery
• Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement
• Deep technical and commercial understanding of 3 of more of the following, and a general appreciation of the remainder, with exposure to defining, working with and delivering against general referenced architectures:
  • Private and Public Cloud solutions
  • Hybrid Solutions
  • Infrastructure and converged infrastructure solutions
  • End User Compute and End user devices
  • Datacentre
  • Networking
  • Security
  • Cloud Application development and containers
  • Modern Workplace / Digital Transformation

Desirable Knowledge and Experience

• TOGAF qualified
• Computing related Degree / Education or equivalent experience
• Project / Programme Management experience
• ARB experience
• Management experience, ideally in Professional Services / Technical capacity
• 3rd party vendor and client management

Job Description

The role of the Transformation Programme Manager within Operations and Business Transformation is responsible delivering a high quality and professional programme & project management service to UK and International transformation.

The role entails on taking responsibility for ensuring that assigned programmes/projects are executed and completed adhering agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues

Ultimately, the Programme Manager is responsible for the overall integrity and coherence of the programme. As such, they will develop and maintain the programme environment to support, maintaining focus, enthusiasm and momentum for each individual project within it.

Knowledge

• Excellent leadership, interpersonal and communication skills
• The ability to command respect and to create a sense of community amongst the members of the project teams
• Expert knowledge of techniques for planning, monitoring and controlling programmes
• Expert understanding of business cases and benefits management/ realisation
• Expert understanding of the procurement management including negotiation, contracting with and management of third parties
• Excellent knowledge of programme and project management methods including MSP and PRINCE2
• Excellent knowledge of budgeting and resource allocation procedures
• Ability to find ways of solving or pre-empting problems

Experience

• A demonstrable track record of leading and developing teams and individuals within their responsibility
• A demonstrable track record of managing and delivering complex projects and programmes within a commercial environment
• A demonstrable track record of delivery within an MSP framework and an expert understanding of MSP principals, themes and transformational flow
• Experience of leading effective cross-functional teams
• Skilled at building strong relationships with internal and external stakeholders to respond effectively to business opportunities
• Strong commercial experience gained from working with a wide range of organisations and/or business sectors
• Experienced at successfully working with sales teams and other technical and business resources to capture requirements, consult on solutions and present commercial propositions
• Strong delivery knowledge of IT transformational programmes of change
• Strong contract management skills with third party providers and sub-contractors
• Experience of identifying and implementing process / governance improvements

Desirable Certifications

• Managing Successful Programmes (MSP) Practitioner/Advanced Practitioner – or equivalent professional qualification/standard
• Management of Value (MoV) Practitioner
• PROSCI Change Management Practitioner (or Experienced Practitioner)
• Six Sigma Black Belt

Job Description

Our award winning London based client is a leading investigations and eDiscovery firm are currently looking for an eDiscovery Consultant with the following must have skills and experience:

· Excellent verbal and written communication skills with the ability to draft clear and concise client reports and project status updates
· Hands-on experience on eDisclosure projects spanning the full breadth from identification through to production and presentation
· Experience working closely with legal teams to understand requirements, set expectations and report on progress
· Understanding of the various stages of the disclosure process and how their services fit in
· Genuine passion for legal technology and how it can help our clients solve their problems
· Strong teamworking skills with the ability to think logically with strong problem-solving skills
· Remains calm under pressure whilst leading teams to work towards and achieve deadlines
· Experience in emerging or niche areas within eDisclosure and digital forensics such as mobile forensics, analytics and predictive coding
· Keeping abreast of non-technical developments affecting the industry e.g. rules changes
· Strong eye for detail and an unrelenting commitment to quality and accuracy of the work produced by themselves and their team

Desirable Skills

· Expert witness experience – report writing and cross-examination
· Experience in creating and delivering presentations to existing and potential clients

The role will be home based initially but moving forward, it will be a mixture of office based and remote working.

Candidates must have excellent communications skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above will be considered.

Please contact Liam Coady on 01494 211006 or liam.coady@trsgroup.co.uk for further details.

Job Description

Our award winning London based client is a leading investigations and eDiscovery firm are currently looking for an experienced Senior Consultant with the following must have skills and experience:

Minimum of 2 years commercial experience.

The Role

The Digital Services Senior Consultant is a multi-disciplinary role covering all aspects of digital forensics and eDisclosure and would suit candidates with several years’ industry experience looking to take the next step in their career. Two thirds of our projects are led by a Senior Consultant where the successful candidate would manage cases from cradle to grave – both in terms of technical leadership but also client and account to maintain and develop a full breadth of technical and non-technical skills whilst taking the next step in their career with regards to significant client exposure and the opportunity to develop and own real and meaningful client relationships.

Senior Consultants also have opportunities to drive internal initiatives as well as develop their commercial and business development skills and knowledge across a range of complimentary services including reprographics, software development and managed services. On a day-to-day basis, the Senior Consultant team manages a team of Consultants and Technicians to deliver projects to the high standards our clients have come to expect.

Essential Qualifications and Skills

·       Excellent verbal and written communication skills with the ability to draft clear and concise client reports and project status updates
·       Hands-on experience on eDisclosure projects spanning the full breadth from identification through to production and presentation
·       Experience working closely with legal teams to understand requirements, set expectations and report on progress
·       Understanding of the various stages of the disclosure process and how their services fit in
·       Genuine passion for legal technology and how it can help our clients solve their problems
·       Strong teamworking skills with the ability to think logically with strong problem-solving skills
·       Remains calm under pressure whilst leading teams to work towards and achieve deadlines
·       Experience in emerging or niche areas within eDisclosure and digital forensics such as mobile forensics, analytics and predictive coding
·       Keeping abreast of non-technical developments affecting the industry e.g. rules changes
·       Strong eye for detail and an unrelenting commitment to quality and accuracy of the work produced by themselves and their team

Desirable Skills

·       Established team management experience
·       Expert witness experience – report writing and cross-examination
·       Experience in creating and delivering presentations to existing and potential clients

The role will be home based initially but moving forward, it will be a mixture of office based and remote working.

Candidates must have excellent communications skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above will be considered.

Please contact Liam Coady on 01494 211006 or liam.coady@trsgroup.co.uk for further details.