Job Description

Our West Yorkshire based client seeks a 1st/2nd Line Support Engineer with the following must have skills and experience:

Essential

• Educated to “Degree level”
• Experience of Windows Server
• Experience of Windows 7/8/10
• Demonstrate Technical skills and understanding within the Microsoft, IBM and Networking environment.
• Understanding of Telecommunications services, inclusive of IP
• Basic understanding of finance and accounting processes
• Maintain and support Microsoft Systems, including Windows, MS 365 and other key applications
• Train to a level to enable you to understand system requirements for key backup, virtual and replication platforms
• Hardware support maintain and repair

Desirable

• Microsoft Qualification
• Project management skills
• Software Audits knowledge
• Database Management
• Experience of development languages
• Replication and virtualization knowledge
• Azure and Cloud services

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above will be considered for this role.

Please contact Liam Coady on 01494 211006 or liam.coady@trsgroup.co.uk for further details.

Job Description

Job Description

Technical Support Engineer required (Customer focussed, SDK, Email and SaaS Solutions).

Our Essex based client seeks an experienced Technical Support Engineer with the following must have skills and experience:

Minimum of 5 years of commercial Customer focussed Technical Support experience.

The Technical Support Engineer is accountable for first and second-line support ensuring that customer requests are resolved effectively and customers are kept fully informed of their progress.

Knowledge and require experience:

• Ensure that customer support requests are responded to in a timely fashion, meeting the relevant service levels, targets and documenting all details clearly.
• Skill sets required for the different product lines are different with the email solution being highly complex and suit someone with messaging experience.
• Analyse and clearly understand complex customer issues and identify the appropriate route for resolution within the service levels.
• May be asked to work on an on-call out of hours rota.
• Commercially minded with experience of communicating with a wide range of people, proven ability to deal effectively with customers and exceed their expectations.
• Experience of working in a customer support team, ability to work to targets and deadlines.

Technical Skills:

Have tangible evidence of significant IT skills / certification, ideally in the following areas:

• Servers: – Windows Server, Virtualisation
• Applications: – Office 365 for Business, Microsoft Exchange
• Networks: – TCP/IP, IIS,

A basic working knowledge of the following is required:-

• SQL
• Basic cyber security
• MS Azure or other Cloud Platforms, SaaS
• HTTPS, HTTP, SMTP, messaging technologies

Any knowledge of the following would be highly advantageous:-

• Linux/Unix
• Programming/scripting languages (Python, Powershell, HTML/CSS, etc)
• API’s

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above essential skills will be considered for this role.

Please contact Liam Coady on 01494 211006 or liam.coady@trsgroup.co.uk for further details.

Job Description

Our Buckinghamshire client seeks a Business Systems Analyst with the following must have skills and experience:

Essential

• Self-motivated individual, comfortable taking on self-contained projects, running with them, and seeking support where needed
• A minimum of 1 to 2 years’ experience in a similar role
• General programming and problem-solving skills
• Proven track record as a business analyst working on software development projects in a team environment
• Ability to analyse business processes and contribute towards building a more streamlined and efficient approach
• Excellent communication skills and ability to communicate with customers and employees of all levels Gather requirements, define specifications and manage project lifecycle

Desirable

• ERP/CRM & WMS systems
• Microsoft Office
• Database and reporting knowledge
• Business Intelligence reports/dashboards Experience of sharing knowledge and working in a multi-disciplinary team

Responsibilities:

• Business Systems support
• Reporting
• Detailed capture of business processes and re-engineering, where necessary, to deliver more efficient functionality
• Analyse and translate business requirements into specified systems requirements
• Identify areas of process improvement
• Provide training and references for users by writing and maintaining user documentation
• Assist in delivery of IT projects within the required parameters (scope, functionality, cost, time) Maintain confidentiality with regard to the information being processed, stored or accessed.

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with the above skills will be considered for this role.

Please contact Liam Coady on 01494 211006 or liam.coady@trsgroup.co.uk for further details.

Job Description

Part remote working B2B Copywriter (Enterprise Software and IT) required.

Our Berkshire based client seeks and experienced Copywriter with the following must have skills and experience:

Minimum of 5 years of commercial B2B Copywriting with a track record in the enterprise software and IT space.

• Track record of B2B content development, including working from detailed briefs and messaging as well as autonomous information gathering through interviews and 1:1 engagement with subject matter experts
• Experience of working within a wider marketing content team encompassing designers, developers and overall process managers
• Ability to understand and bring to life a structured content strategy to steer priorities and message focus for copy development
• Strong communicator able to interact well at all levels within the organisation and able to understand right tone and language for different customer groups
• A strong command of the English language is essential, with very good written, proofing and editing skills
• Experience of working on copy for a range of different asset types and marketing outputs

• Positive attitude and relationship building skills
• Will be required to undertake travel within UK and Europe

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Description

Senior Systems Administrator required.

Our London based client seeks an experienced Systems Administrator with the following must have skills and experience:

Minimum of 5 years of commercial Systems Administration experience.

Technical Skills:

• Windows Server and Desktop systems (Active Directory, Exchange Server, clustering).
• Linux system administration experience (BIND, Exim, Sendmail, LDAP, DHCP).
• Routing and Networking TCP/IP (LAN/WAN, WiFi) – Cisco.
• Infrastructure security (Firewalls, Antivirus, VPN) –Fortigate.
• IIS Web server admin.
• Apache + Tomcat.
• VMware.
• SAN storage solutions.
• Databases (SQL Server, MySQL, PostgreSQL).

Experience and Duties:

• Providing support for Windows, Linux and Networking related issues.
• Performing system and equipment installation, configuration and upgrades.
• Planning and carrying out systems and network infrastructure projects with general direction from management (server consolidation, internal systems creation and improvement).
• Data Centre maintenance and configuration.
• Installation and maintenance of operating systems on desktop and laptop computers.
• Replying support requests from internal and external customers via ticketing system.
• Sharing on-call responsibilities.

Candidate must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Description

Contract FE Developer (React JS) required.

Our London based client seeks an experienced contract FE Developer with the following must have skills and experience:

Minimum of 5 years of commercial FE Development experience.

Technical skills: React.JS, Node.JS, Vanilla.JS, HTML, CSS, LESS or Sass, UI, GIT, JIRA, Agile, BEM

• It is absolutely essential that they are strong in React.js and vanilla JavaScript. They will also need experience using git for version control and some experience of using Jira or Azure devops in an agile PM workflow.

• Good HTML and CSS is essential. Less or Sass experience is good and maybe experience with BEM.
• Experience of coding for Storybook would be an advantage although not essential.

At the moment, this is a 3 month contract however, it’s extremely likely to roll over to 6 months.

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Description

Product Marketing Copywriter required.

Our Staines-upon-Thames based client seeks an experienced Product Marketing Copywriter with the following must have skills and experience:

• 4 years minimum experience of working with copy development in similar companies or in an agency or freelance capacity, working with enterprise software/IT clients
• Track record of B2B content development, including working from detailed briefs and messaging as well as autonomous information gathering through interviews and 1:1 engagement with subject matter experts
• Experience of working within a wider marketing content team encompassing designers, developers and overall process managers
• Ability to understand and bring to life a structured content strategy to steer priorities and message focus for copy development
• Strong communicator able to interact well at all levels within the organisation and able to understand right tone and language for different customer groups
• A strong command of the English language is essential, with very good written, proofing and editing skills
• Experience of working on copy for a range of different asset types and marketing outputs
• Positive attitude and relationship building skills
• Will be required to undertake travel within UK and Europe

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Description

2nd Line Application Support Analyst required.

Our Newcastle based client seeks an experienced 2nd Line Application Support Analyst with the following must have skills and experience:

Minimum of 3 years of commercial 2nd Line Application Support Analyst experience.

Technical skills and experience:

• Previous experience in providing 2nd-line support
• Previous experience in managing relationships with 3rd party software providers
• Strong technical, communication, analytical, and problem-solving skills
• A good understanding of server and desktop operating systems
• Knowledge of Microsoft Exchange, SharePoint, PowerShell, and database  technologies would be advantageous

• Tasks will include regular patching of server operating systems, application patches and upgrades, system configuration, documentation, diagnosis and troubleshooting of complex issues, supplier management and the provision of second-line end-user support. The post holder will also be involved in projects such as new system implementations or business process reengineering.

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Candidates must also be eligible for SC Clearance so must have lived and worked in the UK for a minimum of 5 years.

Please note only candidates with all of the above will be considered for this role.

Please contact Liam Coady on liam.coady@trsgroup.co.uk for further details.

Job Description

Senior Database Administrator (Oracle and MS SQL) required.

Our Newcastle based client seeks an experienced DBA with the following must have skills and experience:

Minimum of 5 years of commercial DBA experience.

Technical skills:

• Oracle, Microsoft SQL Server Databases – Oracle and Microsoft SQL Server administration, patching and support within a Windows 2012 and Linux/Solaris environment along with Oracle Recovery Manager (RMAN), and disaster recovery procedures and documentation. Some training will be provided.
• The DBA team supports databases for both third party and in-house applications.
• Tasks will include database design, database management, second line support of applications, user administration, managing database backup/recovery procedures, planning and implementation of upgrades, and documenting procedures.

The candidate should exhibit good problem-solving, analytical, administrative skills.

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Candidates must also be eligible for SC Clearance so must have lived and worked in the UK for a minimum of 5 years.

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Description

• Windows 7, 8, 10
• Server 2012 Exchange
• Active Directory
• Global Policy
• Networking TCP/IP
• Office 365

Job Description

Digital Marketing Intern required (12 Month Fixed Term Contract)

Our award winning Global client seeks a bright and enthusiastic Digital Marketing Intern with the follow must have skills and experience:

Main tasks

• Update and maintain the daily digital marketing content plan.
• Updating and making optimisations to the website content using the CMS.
• Work with the Online Team to plan and develop social content across all of our channels, ensuring that all briefs from internal stakeholders are assessed and responded to accordingly.
• Conduct daily social media listening and report back to the wider Communications Team.
• Post social content to all channels, working with the Online Team to define key times and approve messaging.
• Use our social media monitoring software to monitor and respond to posts received to all social media channels.
• Work with the Online Team to plan blogs and email newsletters into the daily content marketing schedule, ensuring integrating with other channels.
• Proof copy, providing corrections and recommending amends to ensure the highest quality.
• Ensure appropriate, consented images are used and that our brand guidelines are adhered
• Support the Head of Digital Marketing in the development of the weekly and monthly digital reports, using our various social media analytical platforms.
• Keep abreast of digital trends and campaigns.
• Other digital marketing tasks as required.

Skills and Abilities

• Passion for digital marketing.
• Excellent communication skills, both written and verbal.
• Ability to prioritise own work load, planning and organising activities to meet set deadlines.
• Strong interpersonal skills, including the ability to forge relationships with people across all levels of the organisation.
• Ability to work well under instruction and as part of a team, both within the Online Team and across the organisation.
• Excellent attention to detail.
• Excellent editing and proofing skills.
• Excellent research and drafting skills.
• Experience managing social media accounts.
• Google Analytics experience.
• Be highly organised and have the ability to undertake administrative duties, with the ability to use Microsoft Office (including Word, Excel and Outlook) to send and receive mail, plan meetings and tasks and maintain records.
• Ability to learn new, technical skills quickly.

This is a 12 Month fixed term contract which could go permanent thereafter.

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Description

Product Marketing Manager Required.

Our Global Award winning client seeks an experienced Product Market Manager with the following must have skills and experience:

Minimum of 5 years of commercial experience in a similar role.

As Product Marketing Manager, you will need to understand the details and nuances of key markets, the company’s product and solution offerings, core buyer personas and customer journeys, and be able to work closely and confidently with other internal and external teams to map, brief, develop and maintain a strong set of collateral and other content types.

Required skills and experience:

• Commissioning and development
• Solution Messaging: Translate portions of value proposition messaging into collaterals and other outputs
• Content Brief Development: Responsible for developing structured and specific briefs that contain the right message and other guidance that enable in-house and agency teams to produce compelling materials
• Production Management: Coordination of multiple ongoing collateral production projects, liaising with multiple suppliers and stakeholders.
• Asset structure and formats: Bring fresh, up-to-date ideas and around format and layout of document, web or video content.
• Content management and lifecycle
• Product Launches: Planning and managing content around key product launches and updates
• Sales and Marketing platforms: Be responsible for managing the content on our self-service sales and marketing enablement platforms
• Performance: Ensures optimum performance and uptake of product-related collateral and other materials through campaigns, web and internal platforms
• External campaigns, comms and events: Support and inform planning around lead gen campaigns, events and announcements with offering-related inputs and content

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Description

Job Description

Our Buckinghamshire client seeks a Business Systems Analyst with the following must have skills and experience:

Essential

• Self-motivated individual, comfortable taking on self-contained projects, running with them, and seeking support where needed
• A minimum of 1 to 2 years’ experience in a similar role
• General programming and problem-solving skills
• Proven track record as a business analyst working on software development projects in a team environment
• Ability to analyse business processes and contribute towards building a more streamlined and efficient approach
• Excellent communication skills and ability to communicate with customers and employees of all levels  Gather requirements, define specifications and manage project lifecycle

Desirable

• ERP/CRM & WMS systems
• Microsoft Office
• Database and reporting knowledge
• Business Intelligence reports/dashboards Experience of sharing knowledge and working in a multi-disciplinary team

Responsibilities:

• Business Systems support
• Reporting
• Detailed capture of business processes and re-engineering, where necessary, to deliver more efficient functionality
• Analyse and translate business requirements into specified systems requirements
• Identify areas of process improvement
• Provide training and references for users by writing and maintaining user documentation
• Assist in delivery of IT projects within the required parameters (scope, functionality, cost, time)  Maintain confidentiality with regard to the information being processed, stored or accessed.

Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.

Please note on candidates with the above skills will be considered for this role.

Please contact Liam Coady on 01494 211006 or liam.coady@trsgroup.co.uk for further details.

Job Description

Job Description

Role

To build UAE and Asia Sales. Reports to the Sales and Marketing Manager.

Main responsibilities

Manage and develop an existing UAE and Asia wide IT customer database to over achieve on sales revenue targets. Actively investigate the market to develop new sales routes within the UAE and Asia.

Manage and develop an existing UAE and Asia Educational customer database to over achieve on sales revenue targets. Actively investigate the market to develop new educational sales routes within the UAE and Asia.

Job Title duties and responsibilities

• Manage, promote and actively sell to a master database for all UAE and Asia sales contacts.
• Actively investigate and develop new sales leads throughout the UAE and Asia.
• Keep databases updated by communicating with Sales and Purchasing teams for all new contacts.
• Manage the department – This includes, but is not limited to, managing the internal online trading system, dealing with customer enquiries, sending laptop valuations to customers, stock inventory.
• Provide support and assistance to other members and departments of the business as needed. This includes, but is not limited to marketing, administration, sales and management.
• Work as part of a team assisting and supporting other team members.
• Troubleshoot, analyse and improve existing processes.
• Create, build and maintain relationships with existing customers.
• Acquire new customers by email and build up a database of new customers.
• Proactively use websites to generate leads and sales.
• Create and implement a proactive plan to optimise the company website
• Purchasing – buy the best quality equipment, goods and services at the most competitive prices. Service goods to sell by sourcing suppliers.
• In the purchasing role, work closely with sales.
• Provide continuous excellent user end experience.
• Provide excellent quality of service.
• Work closely with the warehouse team to ensure laptops and accessory equipment are packaged to industry standard for satisfactory customer delivery.

Person Specification

• Related experience or training in the technology computing or service sector or the equivalent combination of formal education and experience
• Sales experience (target driven sales experience desirable)
• Experience in developing marketing and sales strategies
• Sound knowledge of computer systems and terminology e.g. IT Mac, Adobe Photoshop, Google Analytics and WordPress, HubSpot Email marketing platform, Microsoft Office systems (outlook, Word, Excel) Internet explorer and intranet
• Confident telephone manner
• Problem solving and analytical skills to interpret sales performance and market trend information

Proven ability to motivate and persuade

Benefits

• £30k Per Annum
• 5k OTE uncapped
• Above reviewed after 6 months