7 IT Job(s)
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    CRM Manager

    @ TRSIT Permanent
    Job Description

    CRM Manager

     

    Main purpose of the job:

     

    • To manage BIU team operations, including BAU, backlog, task and change management (Service Management model)
    • To ensure the CRM system is used effectively to support the on-going needs of the organisation and stakeholders
    • With the Head of CRM, work collaboratively with internal stakeholders and external technical partners to provide business application support, CRM System (MS Dynamics) subject matter expertise.

     

    Position within the organisation:

     

    • This role reports directly to the Head of CRM Services
    • Line Management of Database Controller

     

    Skills & Experience required:

     

    • Demonstrable Team/Stakeholder/Partner Management in a CRM environment
    • Knowledge of MS Dynamics CRM 2016 or later: incl. forms, system views, dashboards, business workflows, surveys, marketing lists and the ability to translate this knowledge into appropriate business outcomes
    • Experience of running structured Development, Change Management projects and Operational/BAU processes in a complex environment
    • Good interpersonal, verbal and written communication skills and the ability to interact in a professional manner with a diverse group, non-managers, managers, directors, super users and third-party software providers, translating complex technical requirements into business needs where appropriate
    • Experience of development life cycle projects (Dev, UAT and Live)
    • Experience using Microsoft Visio, MS Project, Excel, Dot Digital
    • Strong people management skills, with the ability to lead, motivate and develop a team of technical experts.

     

    Duties & Key Responsibilities:

     

    Platform Management & Strategy           (40%)

    • Responsible for on-going database maintenance to ensure the platform continues to provide robust, stable and reliable support for the business including the set-up/removal of CRM user accounts/related permissions & security roles, ‘Sprint’ system updates and system maintenance.
    • Initiate and manage development work to ensure the CRM and Data platforms continue to meet the organisation’s business process needs. This will include customisation of Dynamics CRM entities, forms and workflows, integration with third party systems.
    • Maintain custom territory hub/region mappings, membership products, financial GL coding/mapping, customer service case categories, departmental case queues, auto-routing rules for customer service queries, product/organisation service SLA’s and knowledge base on CRM
    • Operational responsibility for the relationship with the clients technical partners (incl. CRM system and Data warehouse)
    • Work with the Head of CRM Services to develop longer term platform strategies to ensure the environment is right-sized and appropriate for the clients future business objectives

     

    Operational Management                           (30%)

    • Operational management of the BIU team, with responsibility for ensuring development projects, change management and BAU are delivered on-time and to specification.
    • Running planning and production meetings, managing priorities, longer term roadmap tasks to resources
    • Running task, backlog & service desk management processes; provide accurate, relevant and timely reporting on BIU activity.
    • Internal stakeholder management
    • Manage BIU purchasing, invoicing and budget control (with Head of BIU)

     

    Development, Testing and Integration   (10%)

    • Design and build CRM custom forms, system views, personal views, business workflows and email/letter templates as required by the organisation’s strategic project roadmap and in accordance to agreed requirements.
    • Work with BIU team colleagues and third-party CRM solutions provider and IT team to manage periodic Silver bear sprint deployments and releases.
    • Co-ordinate with departments and stakeholders on UAT testing and sign off

     

    Data Management          (10%)

    • Support the data consolidation roadmap with a view to incorporating the clients customer data and customer journey processes into the CRM system where appropriate
    • Data quality; ensure processes and procedures are in place to measure, maintain and improve customer data quality.

     

    Staff Management          (10%)

    • Line management of two staff, task/matrix management of two staff
    • Manage the performance and development of a high performing BIU team in line with the clients Vision and Values Framework; motivating and coaching them to deliver excellent performance.
    • Cascade organisational objectives from the Corporate Plan into departmental and individual targets and KPIs as appropriate.
    • Coach and develop the team, ensuring that each team member has the required levels of skill, behaviour and knowledge. Work with team members to ensure they have a personal development plan in place which they can take personal accountability for.
    • Ensure effective team communication is maintained through regular one to one’s, appraisals, mid-year reviews and team meetings.

     

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    Solutions Architect (london, Liverpool or Remote)

    @ TRSIT Full TimePermanent
    Job Description

    As a Solutions Architect, you own the architecture behind some of the most successful sports and entertainment products globally. The Solutions Architects enable their product and client solutions teams to deliver experiences that amaze their customers and make an optimal use of our technology. If you have prior experience as a Solutions Architect within client-facing SaaS environments and want a new challenge, this is a great opportunity for you.

    What you’ll be doing:

    ·As the owner of the solution architecture of our experiences, you will be responsible for scoping optimal solutions using our products and services. This involves meeting with customers, understanding their needs and mapping them to our stack so that our teams can quickly deliver high-quality experiences. You will support our sales team and liaise with product and solutions teams to ensure the solution architecture is fully scoped, coherent and understood by all stakeholders.

    ·You’ll need to be a great communicator, able to understand and analyse customer needs and explain business requirements to internal teams in a constructive and clear way. Solutions Architects are team players and work especially closely with the Sales Lead as well as Product owners and Executive producers. You will also use these communications skills to empower teams to deliver your architectural vision for the solution and measure its success at regular intervals.

    Please apply if:

    ·You’ve worked as a SaaS Solutions Architect with 3+ years experience

    ·Multi-year experience architecting and/or delivering mobile web, native iOS and Android apps as well as integrating with third-party tools and services

    ·Experience working in an Agile development environment with a high-level technical understanding and comfortable in a dev team kick-off and a customer-facing sales call

    ·Proven and demonstrated skills in solving problems in the digital world

    ·An appreciation for the value of good processes that align multi-disciplined teams

    ·A sharp eye for detail and quality

    ·Data analysis experience a plus, but not a requirement

    ·You have excellent analytical and technical skills, with client focus and positive, can-do attitude

    ·You like the idea of working for sports and entertainment organisations and with a passion for live interactivity

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    Head of Infrastructure & Security (London, Liverpool or Remote)

    @ TRSIT Full TimePermanent
    Job Description

    Our clients product teams are continually deploying new and update products into our dev, staging and production environments. They aim to make this process as frictionless as possible, without putting stability or security at risk. You will be working closely with the Engineering leadership team to put technology and processes in place to ensure the smooth running of their internal operations.

    What you’ll be doing:

    Responsible for the smooth running of the company’s cloud-hosted infrastructure
    Responsible for the company’s Information Security Management System (ISMS)
    Work with company management team to achieve industry certifications, including ISO27001 and Cyber Essentials
    Leader of a team of DevOps engineers who manage company infrastructure & security
    Advise company management and engineering leadership team on infrastructure and security best practice
    Manage and improve processes around deployment, monitoring and alerting
    Lead and manage security awareness training programme across the company
    Investigate, recommend and procure third party services relating to infrastructure and security

    Please apply if:

    You are a Systems Administrator / DevOps engineer with at least 10 years experience
    You have CISSP certification or an equivalent professional information security qualification
    You have experience of management of a cloud-hosted software platform in an AWS environment.
    You can inspire, manage and develop a team of experience DevOps engineers
    You appreciate the value of good processes, good documentation and effective time and resource planning
    You are an experienced engineer with passion and drive, a strong communicator, a planner and an innovative problem solver
    You can communicate clearly and effectively with a range of stakeholders across the business, even under stressful conditions
    You are calm under pressure, methodical and resilient

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    UX Designer

    @ TRSIT Full TimePermanent
    Job Description

    What you’ll be doing:

     

    ·Collaborate with the Platform Product Manager, Product Design team and Engineering teams to define and implement innovative UX solutions for the Platform

    ·Plan and conduct user research – translating those findings into design opportunities

    ·Conceptualise original ideas that bring simplicity and user friendliness to complex design roadblocks

    ·Lead on the creation of wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas

    ·Present designs and key milestone deliverables to peers and executive level stakeholders

    ·Work with an established design system, maintaining best practices and standards

    ·Assist with asset requirements from the development team

    ·Mentor junior members of the design team

     

    Please apply if:

     

    ·You have at least 5 years of aggregated commercial experience working as a product designer on digital products (web apps/SaaS preferred)

    ·You can present a portfolio that demonstrates excellence in your craft and shows us your process of translating outcomes into outputs

    ·You have experience working across multi-disciplinary teams

    ·You’re able to distil and translate complex requirements into modern, accessible, and inviting experiences

    ·You have experience driving UX design within an agile team environment

    ·You have experience in identifying, researching and analysing customer motivations and user behaviour

    ·You understand core visual design principles

    ·You know how to design and work within established UX frameworks, design systems and pattern libraries

    ·You have strong communication, influencing and relationship-building skills

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    (CWS) Coworker Services Associate (HR Admin) – 6 Month FTC – Remote

    @ TRSIT Full TimeTemporary
    Job Description

    Main Purpose of Job

    As a key member of the Coworker Services team, this role focuses on providing a professional and first-class administrative service to the business. This role is directly responsible for all aspects of CWS Administration. Occasional project work is also a requirement of this role. Typical duties will include:

    • Maintain and improving the level of service provided
    • Supporting the continuous improvement of CWS activities
    • Actively contributing to the successful completion of CWS Project or improvement plans

    UK travel may be required for this role.

    • HR SYSTEMS AND DATA INTEGRITY
    • Accurately input and maintain employee information on the HR systems.
    • Provide accurate and timely management information and reports.
    • Carry out data cleansing as required.
    • File maintenance in line with DPA regulations.

    CWS ADMINISTRATION

    • Administer and be the lead on agreed work streams within CWS processes
    • Shared responsibility of the CWS Inbox
    • Provide a professional first point of contact for coworkers requiring CWS support.
    • Provide the CWS Team with admin support as required which may include minute taking at meetings.
    • Maintenance of accurate coworker records, in both electronic and paper formats to high quality standard.
    • Support the CWS team with adhoc CWS projects as required.
    • Maintaining library of standard CWS templates and preparing all correspondence.

    KNOWLEDGE & EXPERIENCE

    • Previous experience of a high volume administration role is essential for this role
    • Excellent IT skills in all Microsoft Office Systems
    • Excellent communication skills
    • HRIS experience and knowledge
    • Security Clearance experience and knowledge is desirable
    • CPP or part CIPD qualification preferable
    • Experience in IT sector desirable

    PERSONAL ATTRIBUTES

    • Builds and maintains relationships with internal and external customers
    • Ability to prioritise and multitask
    • Flexible in approach
    • Excellent interpersonal skills and the ability to work with all levels of the organisation
    • Organised, methodical approach
    • Detail conscious
    • Confidentiality and integrity are crucial

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    Partner Manager (Cloud)

    @ TRSIT Full TimePermanent
    Job Description

    Partner Manager (Cloud)

     

    Our client are looking for an individual to drive our cloud business within the UK partner management team as they continue to grow its market relevance and serve their customers. Focus on the customer and business outcomes is critical to the success of this role. The Partner Manager is responsible for maintaining internal and external relationships and executing strategies to support cloud business growth.

     

    Main responsibilities:

     

    • Define the aligned cloud partner business plans and GTM strategies to support business growth, in line with global counterparts

     

    • Work closely with executive stakeholders to develop new markets and strategies to drive cloud business growth, including managed and professional services portfolio

     

    • Maintain full compliance with aligned cloud partners across all geographies for which you are responsible

     

    • Work closely with solutions, R&D, services and sales to create upsell opportunities in new/existing markets that drive revenue and profitability, including partner investment plans

     

    • Act as a market expert across cloud technologies and provide expertise internally across different business units using an outcome-based approach

     

    • Support the commercial outcome for the business through deal management, customer engagement and seller assistance

     

    • Manage and cultivate relationships between partner sales teams, internal sales and leadership teams to align strategy and communication

     

    • Build and maintain successful relationships with partners, and act as the liaison and escalation point for sales related issues between the business and the partners

     

    • Evangelise the clients capabilities internally and externally, differentiating us through our productised services, consulting capability, diverse portfolio and ability to execute

     

    • Work closely with sellers and aligned cloud partner management/sellers to forecast accurate closure of opportunities

     

    • Define and lead marketing initiatives for aligned cloud partners to promote go to market strategies

     

    • UK and International travel opportunities

     

     

     

     

     

    Knowledge & Experience:

     

    The successful candidate will have a demonstrable track record of successful senior level sales or partner management, consistent high performance and be capable of leading senior engagements within the cloud partners (QBR’s, business alignment) and internally, as well as:

     

    • Strong market knowledge and understanding of trends that impact organisational strategy

     

    • Experience in defining and driving strategic business and marketing campaigns

     

    • Communication skills and ability to build senior and executive relationships

     

    • Broad understanding of cloud technologies and the business challenges that they address

     

    • Proficient commercial acumen and understanding the impact of business outcomes

     

    • Strong planning, organization and reporting skills

     

    • Mentality to execute and deliver
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    Customer Success Manager – Cisco Security

    @ TRSIT Full TimePermanent
    Job Description

    Role Overview

     

    As a core member of the client success team, you will be responsible for developing a deep understanding of business needs and will guide key clients towards value realisation. You will

    work closely with some of the best Cisco professionals in the industry, delivering growth for the business, driving retention and expansion of the core Cisco Security portfolio.

    The successful applicant will demonstrate confidence and professionalism during client engagements, and will possess the ability to communicate effectively with both technical and

    executive stakeholders. Highly motivated, collaborative and driven by enabling business outcomes, you will be committed to proactively delivering measurable value across the client lifecycle.

     

    Responsibilities and Duties

     

    • Demonstrate a deep understanding of Cisco security technology and articulate its value proposition.
    • Orchestrate the clients’ security journey with Cisco, leverage wider expertise where appropriate.
    • Lead client workshops to map tangible business value to solution delivery.
    • Understand the clients’ desired outcomes: building and owning measurable plans for achieving success.
    • Proactively build and manage relationships with multiple client stakeholders.
    • Lead business reviews with key stakeholders that centre around value delivery.
    • Deliver updates on product roadmaps and feature enhancements.
    • Monitor client health: tracking changes, identifying and escalating risk.
    • Drive product expansion through strategic and tactical engagement. Understand and interpret telemetry to deliver contextualised value reporting. Provide advice and guidance on improvement and optimisation.
    • Identify additional opportunities to support the clients across other areas of the business, introducing the sales teams where relevant.
    • Identify and capitalise on advocacy opportunity
    • Facilitate expert led education to ensure product value and functionality is understood and maximised.
    • Assist with the creation of bespoke content where required.
    • Act as a point of escalation and champion for the clients within the business and Cisco, while managing expectation

     

    Desired Experience

     

    • Minimum 2 years’ experience working in a customer success, software sales, account management, or service delivery role.
    • Experience working with Cisco or a similar technology vendor / partner.
    • Understanding of SaaS and recurring revenue
    • Understanding of Cisco Security desirable.

     

     

     

    Knowledge, Skills, and Abilities Required

     

    They are looking for someone with a genuine interest in customer success and a passion for

    helping clients achieve their goals. Existing knowledge of Cisco or a similar technology partner

    is preferred and an understanding of Cisco Security beneficial. They do not require existing

    expertise in all areas; however, they do expect applicants to possess the ability and drive to

    achieve expertise within the training that will be provided. The skills and abilities required,

    include:

     

    • Genuine interest in customer success. Passionate about helping clients achieve business outcomes.
    • Enthusiastic, self-motivated, and committed to continual development. Possess a willingness to learn, share knowledge, and contribute with ideas.
    • Excellent communication skills. Able to build and maintain relationships across multiple levels. Able to speak and present credibly at both technical and executive level.
    • Team player. Able to work collaboratively across departments, championing our clients and ensuring a high-quality experience.
    • Highly analytical and able to translate data into insights.
    • Adept at problem solving and able to think creatively and dynamically in response to problems.
    • Comfortable contributing in an agile environment
    • Effective time management and strong prioritisation skills.
    • Willing to travel occasionally to clients within the UK.

     

    Benefits

     

    • Opportunity to work with some of the best minds in the industry to help shape your career.
    • Be on the cutting edge of new technology and part of a team that is recognised globally for its expertise.
    • Competitive salary based on experience.
    • Employee benefits including private healthcare.
    • Performance based incentives.
    • Full on the job training and support.
    • Significant opportunity for advancement.
    UK