Full job description
We are looking for a bright, friendly and experienced receptionist.
As a Receptionist you will be responsible for checking in/out all of our hotel guests and reporting any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Reception Supervisor and Manager. As a Receptionist you will also need to ensure that the standards of the department meet and exceed the quality standards set.
Key Responsibilities:
- Receive guests to the hotel by greeting them warmly and attending to their inquiries
- Answering all calls and inputting new reservation requests, maximising upselling opportunities
- Inform guests of the services and accommodation
- Build excellent relationship and rapport with guests to make them feel comfortable and address any complaints and request they may have in a very courteous manner
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the reception area clean and tidy at all times
- Report issues of maintenance and malfunctioning appliances for quick repair in order to ensure guests comfort and satisfaction.
- Deliver the highest standards in customer service excellence
- Good interpersonal skills.
- Must be orderly and be able to work dynamically within a team
- Ability to multi-task.
- Good crisis management skills.
Essential:
Previous experience as a Hotel Receptionist within 3*/4* Hotel or a high quality hotel is an advantage.
Knowledge of Brilliant system is a bonus but not essential
Excellent communication skills both verbal and written
Outstanding customer service skills
Self-organised with attention to detail
You must be interested to develop your career in the hotel Industry.
Job Type: Full-time
Pay: £11.50-£12.50 per hour
Schedule:
- 8 hour shift
Work Location: In person