Job Summary
To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers.
JOB RESPONSIBILITIES
· Assist passengers with self-service check-in kiosks
· Inspect and verify passenger documentation
· Issue boarding passes, dealing with reschedule passengers affected by flight interruption or cancellations
· Manage passenger baggage processing including handling and fee calculation if required
· Maintain the highest standards of safety and security at all times
· Boarding flights, and when there are non-compliant bags a fee must be charged
· Be flexible and able to adapt to different tasks
· To deliver a high standard of customer service at all times
· Meeting of aircraft to process passengers through the international doors
QUALIFICATIONS & COMPETENCIES
· In possession of at least three GCSE’s/ O Level
· Flexible to work on various shifts (days, evening, nights, weekends and holidays)
· Ability to travel to the airport at times where public transport is not available
· Excellent communication skills (written and verbal)
· Ability to follow processes and procedures and apply flexible approach when required
· Willingness to work in inclement weather if required
· Passionate about customer service
5 year work history is required
Job Type: Part-time
Part-time hours: 20 per week
Pay: From £12.20 per hour