Our Dundee based client seeks an experienced Service Desk Manager with the following must have skills and experience:
You will have proven IT Service Desk, supplier and people management experience, a good working knowledge of Windows, Office, Active Directory and experience of using and troubleshooting Microsoft Office within a network environment. In terms of education, an IT related degree or NVQ level 2 would be desirable, as would ITIL Foundation level and also PRINCE2, or an alternative project management qualification.
Excellent communication skills are critical to this role; therefore, an excellent telephone manner and ability to maintain a high standard of performance whilst under pressure are essential. We expect you to be highly organised, able to multi-task and prioritise workloads of you and your team effectively in order to meet service performance expectations. You should possess strong trouble shooting, collaboration and problem-solving skills and be able to manage a busy team environment.
It would be advantageous for you to have experience of Citrix, as would experience of implementing and managing an ESM portal. Having previous experience of implementing ITIL principles and best practice would be beneficial to this role, as would experience of legal applications, including case and practice management systems and digital dictation applications.
Candidates must have excellent communication skills and be eligible to live and work in the UK without any restrictions.
Please note only candidates with all of the above will be considered for this role.
Please contact Liam Coady on 01494 211006 or firstname.lastname@example.org for further details.