• Post Date: 17th May 2019
  • Applications 0
  • Views 734
Job Overview

Full Time Position – £20k Basic + Service Charge

Your role:

  • To consistently provide and maintain the highest standard of guest care and service
  • To familiarise yourself with your departmental Standards of Performance and to be able to demonstrate their application
  • To have a strong knowledge of all hotel facilities and assist with questions in a polite, helpful and efficient manner
  • To handle any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Head of Department
  • If you are passionate about customer service and delivering impeccable service this could be the position for you
  • So much more!

The Person:

  • Must be smart and customer focused
  • Have strong communication skills and be highly organised
  • The ability to use computer systems and work under pressure is a must
  • Experience in a 4/5* star luxury hotel
  • Experience in a customer service focussed role is essential
  • Outstanding communication & customer Service skills


  • Wide range of training and development opportunities
  • Free staff meals and parking
  • Discounted food and beverage, accommodation and spa treatments
  • Service charge bonus
  • And much much more!
Job Detail
Shortlist Never pay anyone for job application test or interview.