Customer Experience Coordinator (Technology Sector)

  • Staines, UK
  • Post Date: 6th February 2020
  • Applications 0
  • Views 436
Job Overview

Customer Experience Coordinator (Technology Sector).

Our Award winning, Staines based client seeks an experienced Customer Experience Coordinator with the following must have skills and experience:

Minimum of 2 years of commercial experience working with end customers around the technology space.

This is a very unique opportunity and one which will allow the selected candidate to work with cutting edge futuristic technologies.

This role would suite a graduate with some commercial experience and someone who has a passion for technology, focusing on owning the customer experience centre process.

Responsibilities will include:

  • Owning the Customer Experience Centre Process and Availability
  • Coordinating and training the Customer Experience Team
  • Implementing and utilising innovative systems and processes, such as content creation and other technology in the Centre (including robotics and artificial intelligence).
  • Oversee all content and system performance, leading fixes, updates and overall performance management.
  • Create and run detailed customer journey maps for content and processes based on key data, audiences and outcomes desired.
  • Devise and implement insightful customer experience feedback mechanisms.
  • Work with suppliers in the growth and maintenance of the centre, via new innovative systems and features.
  • Working with stakeholders (global IT, marketing, sales and presales) to align on responsibilities, requirements and overall Customer Experience Centre strategy.
  • Affinity and interest in technology, particularly new and innovative ones, trends and the digital world
  • Skilled, experienced and enjoy orchestrating projects with many moving parts – people, needs and technologies.
  • Ability to structure projects, manage milestones and review performance after completion in order to find opportunities for improvement
  • Highly motivated problem solver


  • Bachelor’s degree or equivalent professional qualifications or training.
  • Customer-facing experience
  • Fluency in English (verbal and written)


  • STEM Bachelor’s degree
  • Experience with technology implementation

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or for further details.

Job Detail
  • Salary£24k-£28k + benefits
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