Customer Experience Coordinator (Technology Sector)

TRSIT
  • Staines, UK
  • Post Date: 6th February 2020
  • Apply Before: 6th April 2020
  • Applications 0
  • Views 136
Job Overview

Customer Experience Coordinator (Technology Sector).

Our Award winning, Staines based client seeks an experienced Customer Experience Coordinator with the following must have skills and experience:

Minimum of 2 years of commercial experience working with end customers around the technology space.

This is a very unique opportunity and one which will allow the selected candidate to work with cutting edge futuristic technologies.

This role would suite a graduate with some commercial experience and someone who has a passion for technology, focusing on owning the customer experience centre process.

Responsibilities will include:

  • Owning the Customer Experience Centre Process and Availability
  • Coordinating and training the Customer Experience Team
  • Implementing and utilising innovative systems and processes, such as content creation and other technology in the Centre (including robotics and artificial intelligence).
  • Oversee all content and system performance, leading fixes, updates and overall performance management.
  • Create and run detailed customer journey maps for content and processes based on key data, audiences and outcomes desired.
  • Devise and implement insightful customer experience feedback mechanisms.
  • Work with suppliers in the growth and maintenance of the centre, via new innovative systems and features.
  • Working with stakeholders (global IT, marketing, sales and presales) to align on responsibilities, requirements and overall Customer Experience Centre strategy.
  • Affinity and interest in technology, particularly new and innovative ones, trends and the digital world
  • Skilled, experienced and enjoy orchestrating projects with many moving parts – people, needs and technologies.
  • Ability to structure projects, manage milestones and review performance after completion in order to find opportunities for improvement
  • Highly motivated problem solver

Essential:

  • Bachelor’s degree or equivalent professional qualifications or training.
  • Customer-facing experience
  • Fluency in English (verbal and written)

Desirable:

  • STEM Bachelor’s degree
  • Experience with technology implementation

Please note only candidates with all of the above will be considered for this role.

Please contact Mike Steel on 01494 211006 or mike.steel@trsgroup.co.uk for further details.

Job Detail
  • Salary£24k-£28k + benefits
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