To be familiar with all hotel facilities and services and ensure they are promoted to our guests at all times taking every opportunity to act upon up-selling opportunities.
To be aware of the departments weekly forecasted and budgeted targets.
To help maintain Food and Beverage profit by keeping wastage and breakages to a minimum and taking remedial actions with all M & E staff responsible for such.
In liaison with the F & B Services Manager make sure all par stocks and function open and closing stocks are recorded correctly to capture all stock and associated revenues.
Maintain tight security of all beverage stock and bar floats, protecting our revenue against theft or loss, ensuring that any discrepancies are brought to the attention of the M & E or F & B Services Manager and are dealt with immediately
Assist the M & E Services Manager to control the payroll minimizing the labour cost by monitoring the rota and business levels on a day to day basis, adjusting them to suit current business.
Assist to maximise F & B revenue by ensuring bill procedures are being adhered to and that all postings are correct.
In liaison with The M & E Services Mgr, review the overall performance of the department on a monthly basis and put into place action plans in order to protect revenue and control pilferage.
Assist the M & E Service Manager to carry out departmental induction for all new casual workers in the M & E team to give them the core information & training needed to help them settle in quickly.
To ensure that all casuals receive training in the departmental standards & procedures appropriate to their role and that all training is recorded on their individual training matrix.
Monitor their performance, continually coaching and training in order to develop their skills.
To ensure that grooming and uniform standards are maintained throughout the department at all times.
To ensure that briefings and debriefings take place at each service session and that a full handover is conducted between shifts.
To ensure that customer care levels are maintained at the highest degree possible, ensuring all guest complaints/comments are handled in a professional manner in line with the hotel complaints procedure.
To make personal contact with all conference hosts to ensure that we are meeting their expectations and take immediate action to deal with any shortfalls as appropriate.
To be aware of the Licensing Laws and Weights & Measures Act, ensuring they are adhered to at all times.
To ensure all M & E staff on your shift completes their designated departmental tasks and responsibilities in accordance with hotel procedures and that they are fully prepared for each shift and all Mise-en-Place is completed to standard.
Ensure that all staff on duty have a good knowledge of the current menus and their accompaniments
To be fully conversant with all the Hotels food and beverage systems.
To ensure that effective and up to date cleaning schedules are in place for all function rooms, banqueting kitchen and store areas and completed to standard.
Carry out accurate and detailed stock takes of all M & E department cutlery, china and glassware on a monthly basis.
Identify daily any Meetings & Events VIP guests ensuring all members of the team are aware of their visit and any special requirements.
To be familiar with the technical standards of any equipment within M & E areas and supervise the equipment in the department ensuring that storage facilities are adequately controlled.
To be pro-active in reporting any damage or breakages of equipment within the department to Maintenance, using the established procedures and ensure major repairs needed are communicated to F & B Services Mgr and the DGM.
To ensure that all conference and function rooms are prepared correctly prior to service as laid out in the M & E Operations SOP ensuring a high standard of cleanliness and presentation.
In liaison with the M & E Services Mgr plan and schedule training sessions around business needs.
Ensure that you attend all internal meetings as identified in order to communicate all ideas/issues/relevant business.
To arrive for work in plenty of time for your shift as per departmental rota and to comply with hotel uniform and appearance standards at all times.
To maintain complete confidentiality of information at all times.
To take reasonable care and responsibility for the Health & Safety of yourself and others who may be affected by your acts or omissions at work.
To co-operate fully with the Company in maintaining a safe & secure working environment, adhering to all relevant Security, Fire, Health & Safety & Food Safety legislation and procedures.
To be familiar with the Company Disciplinary & Grievance procedures, Absence notification procedures and Staff Rules & Regulations and ensure that you adhere to them at all times.
To participate fully in any training identified as beneficial to you and your role.
To undertake any other reasonable task or responsibility as required by your HOD, the Duty Manager or any member of the senior management team in order to meet our business needs.